FAQs
PRODUCT
Where can I purchase ArtemiPet™ Immunity Bites?
Our initial product is available in the United States on www.artemipet.com.
ArtemiPet™ Immunity Bites are currently not available in store.
How many ArtemiPet™ Immunity Bites should my dog have per day?
0 - 20 lbs - 1 Soft Bite
21-50 lbs - 3 Soft Bites
51+ lbs - 5 Soft Bites
How many ArtemiPet™ Immunity Bites are in each package?
All active and inactive ingredients are listed here. If you have any questions about our ingredients, please contact us at info@artemipet.com.
Are ArtemiPet™ Immunity Bites grain-free?
Yes!
ORDERS
Where do you ship?
We currently ship domestically to all 50 states in the U.S.
We are exploring options for international shipping.
Where can I find my order number?
You can locate your order number on your confirmation email or by logging into your account. If you cannot locate your confirmation email and/or do not have an account, please contact info@artemipet.com.
Where can I view my shipping and tracking information?
Once your order has shipped and is in transit, you'll receive an email with information on the status of your delivery and the tracking number. This information will also be posted to your account page under ORDER HISTORY.
How can I change my shipping address or add another shipping address to my account?
Changing or adding shipping addresses can be completed after you have logged into your account and click VIEW ADDRESSES.
Can I make changes after I’ve been billed?
If you've placed a new order and need to make a change please email info@artemipet.com immediately, and include “URGENT” in the subject line.
SUBSCRIPTIONS
How often will I receive my subscription?
Our small dog (1-20lbs) subscriptions are billed and sent to you every 90 days. You will be billed for and mailed 1 bag of 100 ArtemiPet™ Immunity Bites (a 90-day supply based on your pet’s weight).
Our medium dog (21-50lbs) subscriptions are billed and sent to you every 30 days. You will be billed for and mailed 1 bag of 100 ArtemiPet™ Immunity Bites (a 30-day supply based on your pet’s weight).
Our large dog (51lbs+) subscriptions are billed and sent to you every 60 days. You will be billed for and mailed 3 bags of 100 ArtemiPet™ Immunity Bites (a 60-day supply based on your pet’s weight).
When will I be billed for my next subscription?
Our small dog (1-20lbs) subscriptions are billed every 90 days. You will be billed for 1 bag of 100 ArtemiPet™ Immunity Bites (a 90-day supply based on your pet’s weight).
Our medium dog (21-50lbs) subscriptions are billed every 30 days. You will be billed for 1 bag of 100 ArtemiPet™ Immunity Bites (a 30-day supply based on your pet’s weight).
Our large dog (51lbs+) subscriptions are billed every 60 days. You will be billed for 3 bags of 100 ArtemiPet™ Immunity Bites (a 60-day supply based on your pet’s weight).
For recurring orders, the date you first purchased a subscription will become the billing date. You can locate your recurring order date after you have logged into your account and click MANAGE SUBSCRIPTION > MANAGE UPCOMING ORDERS.
When does my next subscription ship?
Your next subscription will ship after the order date listed.
How do I change the shipping address on my subscription?
Changing the shipping address for your recurring order can be completed after you have logged into your account and click VIEW ADDRESSES.
How do I change the date of my next order?
Changing the date of your next order can be completed after you have logged into your account and click MANAGE SUBSCRIPTION > MANAGE UPCOMING ORDERS.
How do I pause my subscription?
Pausing or resuming your subscription can be completed after you have logged into your account and click MANAGE SUBSCRIPTION > PAUSE SUBSCRIPTION.
How do I resume my subscription?
Resuming your subscription can be completed after you have logged into your account and click MANAGE SUBSCRIPTION.
How do I cancel my subscription?
Canceling your subscription can be completed after you have logged into your account and click MANAGE SUBSCRIPTION > CANCEL SUBSCRIPTION.
When do I need to cancel by to not receive and/or be billed for my next shipment?
You must cancel your subscription two business days before the next scheduled ‘order date’ for your recurring order. To view the order date’ log into your account and click MANAGE SUBSCRIPTION > MANAGE UPCOMING ORDERS.
Can I make changes after I’ve been billed?
For recurring orders, once you’ve been billed, the order is automatically processed for shipping, and changes can no longer be made.
Other subscription questions?
Please contact us at info@artemipet.com.
REFUNDS
How do I request a refund if my product is damaged?
Refunds will only be processed for damaged products or incorrect items. To request a refund, please submit a request via the Refund Form within 3 days of receiving your order. A member of our team will review your request and will respond within 1-2 business days via email.
What if I never received my order?
Please wait five business days past the projected delivery date, if you order has still not been delivered, please submit a request via the Refund Form. A member of our team will review your order and will respond within 1-2 business days via email.
OTHER
Are you interested in partnering on wholesale?
Please contact us at info@artemipet.com if you would like to inquire about wholesale opportunities.
Please include your contact information, location, and the partnering business.
Other inquiries?
For any additional questions or inquiries, please reach out to our team. We will do our best to respond within 2 - 3 business days.
For general information, please email: info@artemipet.com
For press inquiries, please email: press@artemipet.com